Privacy Policy

Last updated: 12 August 2026

Satima Farmhouse respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how Satima Farmhouse (“Satima Farmhouse”, “Satima”, “we”, “our” or “us”) collects, uses, stores and protects your personal information when you visit our website, purchase Morning Dew products, contact us, subscribe to our communications or otherwise interact with our services.

This Privacy Policy should be read together with our Terms & Conditions, Cookie Policy and any other notices presented when we collect your personal information.

1. Who We Are

Satima Farmhouse is a Kenyan farm and food business offering products including Morning Dew Goat Milk and related farm products and services.

For purposes of applicable Kenyan data protection law, the entity responsible for determining how your personal data is processed is:

Legal Entity: Satima Farmhouse LTD
Trading Name: Satima Farmhouse
Website: www.satimafarmhouse.com
Physical Address: Sagana, Kirinyaga County,
Nairobi, Kenya
Email: [email protected]
Telephone: 0110-089-546

2. Information We Collect

The information we collect depends on how you interact with Satima Farmhouse.

Information You Provide to Us

We may collect information such as:

Full name
Email address
Telephone number
Delivery address
Billing information
Order information
Products purchased
Delivery preferences
Subscription preferences
Account information
Messages submitted through our contact forms
Customer support enquiries
Reviews and testimonials
Newsletter preferences
Promotional or referral information
Wholesale or business enquiry information

If you contact us through WhatsApp, social media or another messaging platform, we may also receive the information you provide through that service.

Payment Information

When you purchase products from Satima Farmhouse, payments may be processed by third-party payment providers.

Depending on the payment method selected, this may include:

M-Pesa
Debit or credit card
Mobile money
Bank payment
Other approved online payment methods

We generally do not store complete payment card details on our own servers.

Payment information required to complete a transaction may instead be collected and processed securely by our authorised payment service provider.

Payment provider(s): [Insert provider — e.g. Pesapal, Lemonade, M-Pesa provider]

Your use of a third-party payment service may also be governed by that provider’s privacy policy and terms.

3. Information Collected Automatically

When you access our website, certain information may be collected automatically.

This can include:

IP address
Browser type
Device type
Operating system
Approximate location derived from your IP address
Pages viewed
Time spent on pages
Referring website
Links clicked
Products viewed
Cart activity
Checkout activity
Website errors and performance information
Cookie and similar technology identifiers

We use this information to operate the website, understand how customers use it, improve performance, measure marketing effectiveness and protect the website against fraud and security threats.

4. How We Use Your Information

We may use your personal information to:

Process Orders

To receive, confirm, process and fulfil your orders.

Deliver Your Products

To provide delivery information to our employees, couriers or logistics partners and coordinate delivery to your selected location.

Manage Subscriptions

To administer recurring Morning Dew orders, delivery schedules, subscription changes, pauses and cancellations.

Communicate With You

To send:

Order confirmations
Delivery updates
Payment confirmations
Account notifications
Customer service messages
Responses to enquiries
Important service notices

Provide Customer Support

To respond to questions, complaints, returns, delivery issues or other customer requests.

Improve Satima Farmhouse

To understand how customers use our website, products and services and improve our customer experience.

Personalise Your Experience

To remember preferences, recommend relevant products or simplify repeat purchases.

Marketing

Where permitted, we may send information about:

New products
Farm updates
Recipes
Special offers
Promotions
Events
Morning Dew availability
Subscription options

You may unsubscribe from direct marketing communications at any time.

Fraud and Security Prevention

We may process relevant information to detect fraudulent activity, protect customer accounts and secure our website and systems.

Legal and Regulatory Compliance

We may process information when necessary to comply with applicable law, regulatory requirements, tax obligations, lawful requests or the establishment, exercise or defence of legal claims.

5. Legal Grounds for Processing Your Information

Depending on the circumstances, we may process personal information on one or more applicable lawful grounds, including:

Performance of a Contract

For example, when we need your information to:

Process an order
Accept payment
Deliver products
Manage a subscription
Provide requested services

Consent

We may rely on your consent where required, including for certain marketing communications or optional cookies.

You may withdraw your consent where applicable.

Legitimate Business Interests

We may process information where reasonably necessary for our legitimate business activities, provided those interests do not improperly override your rights.

This may include:

Improving our services
Securing our website
Preventing fraud
Understanding customer behaviour
Managing customer relationships

Legal Obligation

We may process information when necessary to comply with applicable legal, regulatory, accounting or taxation requirements.

Our processing practices are intended to operate consistently with Kenya’s Data Protection Act and applicable regulations.

6. Marketing Communications

You may choose to receive marketing communications from Satima Farmhouse.

These may include communications by:

Email
SMS
WhatsApp
Social media
Other electronic channels you have agreed to use

Where required, we will request your consent before sending marketing communications.

You can stop receiving marketing messages at any time by:

Clicking the Unsubscribe link in an email;
Following the opt-out instructions in the message;
Adjusting your preferences where available; or
Contacting us directly.

Opting out of marketing does not prevent us from sending essential transactional messages relating to orders, payments or deliveries.

7. Cookies and Similar Technologies

Satima Farmhouse may use cookies and similar technologies to operate and improve our website.

Cookies may be used for:

Essential Website Functions

Such as:

Shopping carts
Checkout
Security
User sessions
Saved preferences

Analytics

To understand website traffic, visitor behaviour and website performance.

Advertising and Measurement

With appropriate permissions, advertising technologies may help us measure campaigns or show relevant Satima Farmhouse advertising.

Our website may use services such as:

Google Analytics
Google Ads
Meta Pixel
Meta Conversions API
Email marketing platforms
Ecommerce analytics tools

Actual services in use should be listed here before publication.

Where legally required, non-essential cookies will only be activated after you provide the appropriate consent.

You may change your cookie preferences through our cookie controls where available.

8. Who We Share Your Information With

We do not sell your personal information.

We may share information with trusted third parties where reasonably necessary to operate Satima Farmhouse.

These may include:

Payment Providers

To securely process customer payments.

Delivery and Logistics Providers

To fulfil and deliver your orders.

Information shared may include your:

Name
Telephone number
Delivery address
Delivery instructions
Order details where required

Website and Hosting Providers

Companies that provide website hosting, ecommerce infrastructure, databases, security and related technical services.

Communications Providers

Services used for email, SMS, WhatsApp, customer support or transactional notifications.

Analytics and Advertising Providers

Where applicable and subject to your consent or another appropriate legal basis.

Professional Advisers

Including accountants, auditors, lawyers, insurers and other professional advisers where reasonably necessary.

Government or Regulatory Authorities

Where disclosure is required or permitted by applicable law.

Our service providers are expected to process personal information only for authorised purposes and to implement appropriate safeguards.

9. International Transfers

Some technology providers used by Satima Farmhouse may operate infrastructure or process information outside Kenya.

Where personal information is transferred outside Kenya, we will take appropriate measures to ensure the transfer is carried out in accordance with applicable data protection requirements and that an appropriate level of protection is maintained.

This may include using appropriate contractual, organisational or legal safeguards.

Kenya’s ODPC provides specific guidance on safeguards applicable to cross-border personal-data transfers.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax, accounting, contractual or regulatory requirements.

Retention periods may vary according to the type of information.

For example, we may retain:

Order records for accounting and tax purposes;
Customer information while an account remains active;
Subscription information while a subscription remains active;
Customer service communications while necessary to resolve enquiries;
Marketing preferences until consent is withdrawn or the information is no longer required.

When personal information is no longer required, we may securely delete, destroy or anonymise it.

11. How We Protect Your Information

Satima Farmhouse takes reasonable technical and organisational measures designed to protect personal information against:

Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure
Destruction

These measures may include:

SSL/TLS encryption
Secure website infrastructure
Access controls
Strong authentication
Restricted administrative access
Website security monitoring
Regular backups
Security updates
Appropriate controls for service providers

No internet-based system can guarantee absolute security, but we continually seek to maintain safeguards proportionate to the information we process.

12. Your Privacy Rights

Subject to applicable law and relevant exceptions, you may have rights concerning your personal information, including the right to:

Be informed about how your personal data is used;
Access personal information held about you;
Request correction of inaccurate or incomplete information;
Object to certain forms of processing;
Request deletion or erasure where applicable;
Request restriction of processing in applicable circumstances;
Withdraw consent where processing is based on consent;
Request portability of applicable personal data; and
Raise a complaint concerning the handling of your personal information.

Kenya’s Data Protection Act expressly provides data-subject rights, including access, objection, correction, deletion and data portability subject to the conditions in the Act.

To exercise a privacy right, contact us at:

Email: [[email protected]]

We may need to verify your identity before completing certain requests.

13. Children’s Privacy

Our website and online store are intended primarily for adults capable of entering into transactions.

We do not knowingly seek to collect personal information directly from children for marketing purposes.

Where information relating to a child is processed, we will seek to handle that information in accordance with applicable data protection requirements.

Parents or guardians who believe a child has provided personal information to us without appropriate authority should contact us.

14. Reviews, Testimonials and User Content

If you submit a review, testimonial, photograph or other content to Satima Farmhouse, we will obtain any permissions required before using identifiable personal content for promotional purposes where applicable.

Published testimonials may display information such as:

First name
Initial
General location
Review content
Photograph where permission has been provided

You may contact us if you wish to discuss the continued publication of content you previously supplied.

15. Social Media

Satima Farmhouse may maintain pages or accounts on third-party platforms such as Instagram, Facebook, TikTok, WhatsApp or other social networks.

When you interact with us through these services, the platform may independently process information about you according to its own privacy terms.

We encourage you to review the privacy settings and policies of the platforms you use.

16. Third-Party Websites

Our website may contain links to websites, services or platforms that are not controlled by Satima Farmhouse.

We are not responsible for the privacy practices of independent third parties.

We recommend reviewing their privacy notices before providing them with personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our services;
New website functionality;
Changes to the third parties we work with;
Changes in technology; or
Legal or regulatory requirements.

The latest version will be published on this page and identified by the Last updated date at the top.

Where a change materially affects how we use personal information, we may provide additional notice where appropriate.

18. Contact Us

Questions about this Privacy Policy or how Satima Farmhouse handles your personal information can be directed to:

Satima Farmhouse / [Legal Entity Name]

Email: [[email protected]]
Telephone: [Insert telephone number]
Postal Address: [Insert postal address]
Physical Address: [Insert address]

19. Complaints

We encourage you to contact Satima Farmhouse first if you have any questions or concerns about how your personal information has been handled so that we can attempt to resolve the matter.

You may also have the right to lodge a complaint with Kenya’s Office of the Data Protection Commissioner (ODPC) regarding the processing of your personal data.